Turnkey Solutions For Business CommunicationsBusiness Phone Services & Communication Software from Birmingham, AL
Watch our commercials and learn how Siarum and TeamLogic IT will help your business thrive.
Why we are the best:
Siarum Communications is a state-of-the-art communication system that not only reduces the costs of phone and data services, but also connects sales and marketing teams to their clients like never before.
Siarum is equipped with Siarum Results, a unique, built-in CRM, allowing businesses to initiate and receive calls, texts and emails to and from clients anywhere in the world. Even more, your calls, texts and emails are actually recorded and logged into your client’s profile in Siarum Results. Because all your communications with clients are recorded and stored as digital files, unfortunate circumstances of miscommunication with clients are practically eliminated.
All Calls Recorded
Client Management Software
Call Center Capabilities
What We Do
From cost savings to increased mobility, Siarum Ring helps businesses immediately and for the long-term. Hosted Voice can lower voice communications costs, improve team collaboration, and free up IT resources. Plus, your business will be able to scale more rapidly than ever before with Siarum workflow tools.
Take your Siarum Ring features on the go with the mobile phone app. You will have access to a complete mobile friendly Siarum dashboard so that you are only an arms reach away from your valuable contacts. Even make calls from your app and your caller ID will show your office number. Making your Cell phone a true office line.
Set your presence status and availability in Communicator. View other users’ presence and availability. Sync Outlook contacts with Communicator. Call them from Communicator directly or from Outlook using the integrated Outlook plugin. When an inbound call is received, see who from your Outlook contacts is calling you.
Siarum Meeting is a Communicator Module that allows any user to set up meetings without the hassle of switching applications. With access to all of your contacts you can start collaborating with a single click.
Real Time Monitoring
Ensure that your call center workforce is effective, successful and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly and while listening use “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.
Unlimited Queues (ACD)
Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.
Queue Statistics and Reports
Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls… You can display the reports visually by using a graph or export it as a PDF or CSV file.
Improve Service Quality
With the Siarum Contact Center edition, you can track call activities in real-time and generate relevant reports that will improve your business productivity. You can generate different types of reports, such as Daily, Monthly and Extension Reports. Each report can additionally be filtered by Datetime Range, Caller, Trunk, Duration and more.
IVR statistics report gives you a detailed overview of how your customers are navigating an IVR menu. Currently, you can access three types of report: IVR Calls per Option, IVR Calls, and IVR Calls per Called Number. Each report can be filtered by Date Range, IVR, Called Number, Caller ID, and Destination.
What People Are Saying:
Saved me a lot of money and gave me a client management tool that is outstanding. Now I never miss a conversation with any client and I can go back at anytime and check the recordings.
Security was our main concern when moving to a new phone system, but Siarum’s servers are the best in the industry. We have been very pleased since moving over.
Mark helped me start my business 4 years ago and now we are using the Siarum Phone system. Mark and the entire Siarum team is one of the best groups I have ever worked with.
Mark and Jason were with us every step of the way to make the communications transition seamless. I would recommend any business or University move to Siarum. Top of the line service.
M-F: 8am – 5pm
24577 Valleydale Road
Birmingham, AL 35244