How to Manage Phone Settings from your Device.

 

Active Call Features

  •  Blind Transfer– Press *1
  •  Call Recording– Press *2
  • Attended Transfer to Internal Number– Press *4
  • Send call directly to VM – Press *5
  • Attended Transfer to External Number– Press *7
  • Call Park– Press *9

Call Block 

  • Delete Blocked NumberPress*60 followed by the phone number
  • Block Phone NumberPress *61 followed by the phone number
  • Check if the Number is BlockedPress *62 followed by the phone number

Call Forward 

  • Call Forward from ExtensionPress*72
  • Cancel Call Forward– Press *73
  • Call Forward on No AnswerPress *74
  • Cancel Call Forward on No AnswerPress *75
  • Call Forward from any stationPress *76
  • Cancel Call Forward from another extensionPress *77

Call Park

  • Press *9 on the keypad or “call park” soft key on your phone.
  • The call gets assigned an extension where the call is parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)

Call Recording

  • Press *2 from your phone while in call to record your phone conversation

Voicemail

1. Dial *98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone

2. Enter voicemail password

3. Press 5 to access Advanced Options

Call Queue

  • Join Call QueueDial * 51 and Enter Queue #of the queue to join the prompt
  • Leave Call QueueDial * 52 and Enter Queue # on the prompt
  • Pickup Call Waiting in a QueueDial *53

Ring Groups

  • Remove from a GroupPress*80
  • Add to GroupPress*81

Call Transfer 

  • Blind Transfer– Press *1 followed by extension or any  phone number
  • Attended Transfer to internal extension numberPress *4 followed by extension number
  • Attended Transfer to external numberPress*7 followed by the phone number

Call Center

  • Agent Login – Dial * 41
  • Agent Logoff – Dial * 42
  • Agent On Break – Dial *43
  • Agent Available on Demand – Dial *44